At KF Simple by AH, we take great care in curating our products and ensuring they reach you in perfect condition. We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund guidelines below.

Eligibility for Returns

We accept returns under the following conditions:

  • Damaged or Incorrect Items: If you receive a product that is damaged, defective, or different from what you ordered, please notify us within [3–5] days of receiving your package.

  • Original Condition: Items must be returned in their original, unused condition, including all original packaging, tags, and seals. We cannot accept returns for items that show signs of use, damage, or tampering.

  • Proof of Purchase: Please include your order number and a photo of the item (if damaged) when you contact us.

How to Initiate a Return

To start a return, please reach out to us via one of the following channels:

  • Email: support@kfsimplebyah.com

  • WhatsApp: +92 315 0009486

Please provide your order number and the reason for your request. Our support team will guide you through the return process, including shipping instructions.

Refunds

Once we receive your returned item and verify its condition, we will process your request:

  • Refund Method: If your return is approved, we will initiate a refund to your original payment method or offer store credit, based on your preference.

  • Processing Time: Please allow [5–7] business days for the refund to be reflected in your account, depending on your bank's policies.

  • Shipping Costs: Shipping fees are non-refundable. If you are returning an item due to a change of mind, the customer is responsible for the return shipping costs.

Exceptions

Certain items, such as opened skincare or personal care products for hygiene reasons, may be non-returnable unless they arrived damaged. Please check individual product pages for specific exclusions.